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Main Menu
Main Dispatch Calendar
Accounting Menu
Inventory Control
The Service Ticket
 
  

The main menu screen is where you select the major areas that you wish to work in. The upper third of the screen will persist and you can seamlessly move back and forth between functions.

Looking Glass supports multiple tabs or windows so you can have more than one function open at a time.

We included an weather function with an agreement with AccuWeatherâ„¢ that is based on the user's zip code. Weather information is important for field service technicians.

If there are more than one user in a geographic area, if they agree, they can share minimal dispatching information by forming LG Partners within the application. For example if one provider has to go long distance to an area, they can see if their LG Partner(s) are already scheduled in that are and can work out an agreement where one runs the call for the other. When there are at least two partners, a region or edition is formed.
Main Menu



 
System Administration is where company information is kept up to date.

A user has to be designated as an administrator to access this function.


In the profile function, basic company information, brands serviced, products, ESP companies and more are selected, added or deleted.
 



With brands, this is where you designate COD only or Cod and Warranty service.

This is critical as this information is used by several areas of Looking Glass.
 
Accounts Receivable customer information is used by the service ticket as well as all accounting functions.

This information is also supplied to the quick reference Contact List function in the main menu.
 
Vendor information is used by the service ticket, inventory control and several accounting functions.

This information is also supplied to the quick reference Contact List function in the main menu.